Service Scheduling:

We will assign a designated service day for recurring services. Please note that we provide a service day, not a precise time. Our schedule varies based on the needs of all our clients, which include weekly, bi-weekly, initial cleans, and one-time cleans. These jobs vary in length, ranging from 15 minutes to 3 hours, making it impossible to guarantee a specific time each week.

Our operating hours are from 8:00 AM to 6:00 PM. While we occasionally finish our route earlier, we rarely arrive past 5:30 PM.

We provide an estimated arrival time up to one hour prior to our arrival.

We cannot rearrange our schedule.

Clients must ensure the cleaning area is accessible while they are not home. We cannot wait for someone to provide access.

Dog Safety Policy:

While we love dogs, for liability purposes, all dogs must be properly secured indoors during our service. No dogs are permitted in the yard during our service visits.

Billing and Payments:

Services must be prepaid for the week or month.

If payment is not received 24 hours prior to the scheduled service day, services will not be scheduled.

We accept credit and debit cards, cash, and electronic transfers such as Venmo or Zelle.

No refunds are given for missed services if the yard is inaccessible.

Prepayment Requirement:

All ScrappyScoops services require prepayment prior to service. Payment must be received no later than 24 hours before the scheduled service date.

Nonpayment & Missed Services

If payment is not received within this timeframe, the client’s service will be removed from the route for that service day.

Missed service days due to nonpayment will still be charged once the client returns to their regular service interval, as waste accumulation continues during missed visits.

Service Gaps & Initial Cleanings

If two (2) weeks or more pass without service for any reason, an initial cleaning will be required before resuming regular service. Initial cleanings are priced separately and reflect the additional time and labor required.

Missed Appointments:

If we cannot access your yard due to locked gates, aggressive pets, or obstructions, you’ll still be charged in full. We may scoop double on the next visit or try to reschedule if possible.

Cancellations:

Cancellations made prior to 24 hours before the scheduled service day (starting 7:00 AM on the day of service). Will be eligible for a 25% refund of the regular service upon request.

Cancellations made less than 24 hours before the scheduled service day (starting 7:00 AM on the day of service) will incur a cancellation fee equal to 100% of the service price.

Subscription Cancellation Policy:

If you cancel 48 hours before your first visit of the billing cycle, we’ll issue a full refund or credit. Once any visit is completed that month, no refunds are issued.

Refund Policy:

No refunds once service is performed. If we missed something, contact us within 24 hours, and we’ll make it right or return at no cost.

Satisfaction Guarantee:

If you’re not happy, notify us within 24 hours by email or text and we’ll make it right.

Contact Us:

Email: Scrappyscoops@gmail.com

Text: (707) 367-6663

Yard Conditions:

Yards must be maintained in a condition that allows safe and effective service.
Excessive debris, hazards, or overgrown grass that obstruct waste removal may result in a suspension of services.

Clients will receive one courtesy notification if the lawn is not being adequately maintained. If the condition is not corrected, services will be suspended, and approval of an initial cleaning fee will be required before recurring service may resume.

Clients must ensure the cleaning area is accessible while they are not home. We cannot wait for someone to provide access.

Weather Policy:

Services may be rescheduled due to extreme weather conditions at the discretion of Scrappy Scoops.

Liability:

 Scrappy Scoops is not responsible for damage to landscaping, sprinklers, or other yard fixtures.

If dogs create harm or damage while we are present, these terms and conditions are void, services will be discontinued, and the client will be charged for any damages incurred.

Communication:

Please inform us of any changes regarding yard access or service preferences to ensure smooth service delivery.

Service rates are based on the number of dogs in the household. Clients must notify Scrappy Scoops of any new pets prior to their scheduled visit.

Disclaimer Regarding Media Usage for Scrappy Scoops Social Media:

We take photos/videos during service for social media to showcase our work.

We prioritize your privacy; no personal information will be shared.

Media will focus on our service, not individuals or personal belongings.

By using our services, you consent to incidental media capture.

Please contact us with any concerns.

By using our services, you agree to these terms and conditions. Thank you for choosing Scrappy Scoops as your dog waste removal service! 🐾